Selecting a Cleaner
Questions To Ask Before You Hire a Cleaner!
Choosing a service company for your home and personal belongings can be scary. Even if you don’t choose River Valley Rug for your cleaning needs, I want you to have the knowledge to select the right company for your situation.
1. Can you clean my rugs in my home?
River Valley Rug prefers to clean natural fiber rugs at our facility. Wool, silk, cotton, viscose, sisal, and other natural fiber rugs take special care and can not be properly cleaned in your home with the same equipment and solutions that cleans your wall to wall carpeting. Bound pieces of carpet may be able to be cleaned at your home.
2. What experience and training do you have?
Not all cleaners are created equal. Chad Landis, owner of Personal Touch Carpet Cleaning and River Valley Rug Cleaning has been cleaning rugs for 15 years and has earned numerous certifications by the IICRC. While many have carpet cleaning certifications, Chad is the only certified rug cleaner in the York area. Our cleaning process has been approved by the International WoolSafe organization and we are the only WoolSafe Approved Service Provider in South Central PA.
A) Steam cleaning and high alkaline cleaners used on wall to wall carpet can damage your rugs.
B) Automated rug washing machines clean the rug from the top only.
C) We use dry soil removal and the old world techniques, washing both sides of the rug with the ability to focus on problem spots for the most thorough clean.
4. Do you guarantee odor removal?
Proper washing is the only way to remove odors from your rug. If we can not remove the odor from your rug, you do not pay for the deodorizing service. Unfortunately we can not guarantee stain removal.
5. How much do you charge?
This is the most common question asked but not for the right reasons (most ask looking for the cheapest company). Price can be an indication on the service you will receive. If a cleaner offer to clean your 6×9 wool or silk rug for $30 or even $50, take your rug and run. When it comes to rugs, the most costly cleaning, could be the least expensive. Well trained rug specialist charge accordingly for their service and expertise.
6. How do you dust the rugs?
A true rug washer will always dust a rug as part of their cleaning process. Vacuuming is not enough to remove the dry soil in the foundation of the rug. Some companies have automated dusters that run a rug through on a conveyor belt. We perform a thorough dusting with a portable dusting machine that creates harmonic vibrations on the back of the rug to loosen deeply embedded soil that is harmful to your rug. Delicate rugs are dusted with our gentle compressed air dusting tool.
7. Do you have a money back guarantee?
Every rug we clean in our rug studio is quality checked and cleaned again if necessary. If for some reason you are unhappy with your cleaning, we will do everything to make it right or you don’t pay.